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| Loving this beautiful office found here: http://jennasuedesign.blogspot.com/2013/05/jenna-sue-design-co-studio-reveal.html Gorgeous light... and great organization. Everyone should work in a pretty spot, right?? |
Tuesday, October 29, 2013
Office Space of the Week
There's help for small business owners! GIVEAWAY!!!
If you've been working to grow your business for a while now and things aren't happening as fast as you want, then I'd like to help you create a MAJOR business BREAKTHROUGH.
Here's the scoop. . .
I've heard from a lot of small businesses that are having an especially difficult time getting their businesses to grow fast these days. After hearing about so many people's struggles, I decided to do something about it!
** NEW, For a Limited Time **
I'd like to invite you to take advantage of a special, "Business Breakthrough" coaching session where we'll work together to:
-- Uncover hidden challenges that may be sabotaging the growth of your business and keeping you working too many hours
-- Leave this session renewed, re-energized, and inspired to turn your business into a highly profitable, revenue-generating machine that practically runs itself. . .
GIVEAWAY!!
If you'd like to take advantage of this very special, very limited, and totally FREE 30 minute "Business Breakthrough" phone coaching session, respond today. Just cut and paste... and answer these questions. . .
1. How long have you had your business?
2. What kind of product/service do you provide?
3. What are your revenue goals for the next 12 months?
4. What was your business revenue over the last 12 months? (ballpark)
5. What do you see as the major challenges holding you and your business back from growing at the pace you want?
6. On a scale of 0-10, how important is it for you to overcome your challenges and achieve your goals today?
7. Full Name
8. Email Address
9. Phone #
10. Website
Check off the areas you'd most like to work on. . .
__ Marketing
__ Sales Process
__ Turning Your Team Into High Performers
__ Cash Flow Strategies
__ Customer Service
__ Systemizing & Streamlining Processes
__ Leadership & Delegation
__ Other
Since I'm making this offer for the first time right now and I don't know how intense the response will be, we can't guarantee a coaching session for everyone. I'll take as many people as I can and then start a waiting list. You can expect to get contacted by my team to schedule your session within the next 3 business days. If you don't hear from us, it means we've received more requests than we can handle right now and if something opens up we'll get in touch with you at a later time.
Again, to take advantage of this offer, simply copy and paste (and answer) the questions listed above into your email. The sooner you respond... the better your chances of getting a spot. Email today. shaunalcrandall@gmail.com
Tuesday, October 8, 2013
What's your customer experience?
So, I'm writing today about something that has been really bothering me over the last couple of weeks. And it has to do with PORK... among other things.
You see, when we moved to Spokane, WA from Utah six months ago I was dreading not having a Cafe Rio nearby. How would I survive? But then... I realized there was a location in Coeur d'Alene Idaho! Woohoo! Only 25 minutes away, and totally worth it... RIGHT??
Nope. Sadly, I haven't loved the customer experience at this location. And it's bugging me apparently.
Here's the problem. Ahem. Problems.
The first thing I noticed is the lack of yelling. And there's just not a feeling of hustle in the place either. Weird, right? There's rarely a "FREE MEAL!" or "EXTRA MEAT!" heard. Last time I redeemed my free meal card, I said "free meal!!" under my breath, and the cashier looked at me like I was crazy. The atmosphere just isn't the same.
That being said, here's the real kicker for me. A couple of weeks ago, my husband and I drove out to the Cafe Rio. I NEEDED my pork tostada. So I order. And they are OUT of Creamy Tomatillo DRESSING. Wait. What??!! That's not possible. It's 12:45 on a weekday. The day is young.
Okay, so I'll have to go with my back up. The pork burrito. Enchilada style. Mild Sauce. Um... they're out of that too. Now I'm baffled. Out of the dressing and mild sauce before the lunch rush is even over. How does this happen? These are STAR items people!
A couple of days later, a friend of mine mentions on facebook that she was in for lunch, and they were out of PORK! Whaaaaaaat???!! Might as well close the doors. Glad I didn't show up that day!
Well, after expressing my concerns to the cute little lady bussing tables, she promptly brought us out a yummy dessert to compensate for our trouble. I really appreciated it, but I just hope they can get things together. It makes my sad that its just not as good as the Utah counterparts.
Now a Cafe Rio is coming to the same parking lot as my husband's store this month. I'm SO excited. And SO hopeful it lives up to my high Utah expectations! :)
After thinking about this (way too much obviously) over the last couple of weeks, I've come up with a few little lessons that many business owners can benefit from!1. Keep whatever your "STAR" service or product is, keep it available at the important and busy times. Plan ahead for busy times. Make things easy and accessible for your customers. This keeps people HAPPY!
2. Create a business with "CULTURE". Know what the feeling of the business should be. It should have a personality, and a memorable experience for all who walk in the doors. Educate your employees on the culture and keep it alive!
3. Take care of your customers. When a problem can't be immediately resolved, offer something to them. Keep them happy so they can come back and have a great experience next time!
4. Keep it consistent. If you have multiple locations, ensure that systems are in place to make the customer experience consistent at EVERY location.
Oh Cafe Rio. I love you and miss the real you. Bring your A game to Spokane Valley, or I will have to drive to Utah. That's just far.
You see, when we moved to Spokane, WA from Utah six months ago I was dreading not having a Cafe Rio nearby. How would I survive? But then... I realized there was a location in Coeur d'Alene Idaho! Woohoo! Only 25 minutes away, and totally worth it... RIGHT??
Nope. Sadly, I haven't loved the customer experience at this location. And it's bugging me apparently.
Here's the problem. Ahem. Problems.
The first thing I noticed is the lack of yelling. And there's just not a feeling of hustle in the place either. Weird, right? There's rarely a "FREE MEAL!" or "EXTRA MEAT!" heard. Last time I redeemed my free meal card, I said "free meal!!" under my breath, and the cashier looked at me like I was crazy. The atmosphere just isn't the same.
That being said, here's the real kicker for me. A couple of weeks ago, my husband and I drove out to the Cafe Rio. I NEEDED my pork tostada. So I order. And they are OUT of Creamy Tomatillo DRESSING. Wait. What??!! That's not possible. It's 12:45 on a weekday. The day is young.
Okay, so I'll have to go with my back up. The pork burrito. Enchilada style. Mild Sauce. Um... they're out of that too. Now I'm baffled. Out of the dressing and mild sauce before the lunch rush is even over. How does this happen? These are STAR items people!
A couple of days later, a friend of mine mentions on facebook that she was in for lunch, and they were out of PORK! Whaaaaaaat???!! Might as well close the doors. Glad I didn't show up that day!
Well, after expressing my concerns to the cute little lady bussing tables, she promptly brought us out a yummy dessert to compensate for our trouble. I really appreciated it, but I just hope they can get things together. It makes my sad that its just not as good as the Utah counterparts.
Now a Cafe Rio is coming to the same parking lot as my husband's store this month. I'm SO excited. And SO hopeful it lives up to my high Utah expectations! :)
After thinking about this (way too much obviously) over the last couple of weeks, I've come up with a few little lessons that many business owners can benefit from!1. Keep whatever your "STAR" service or product is, keep it available at the important and busy times. Plan ahead for busy times. Make things easy and accessible for your customers. This keeps people HAPPY!
2. Create a business with "CULTURE". Know what the feeling of the business should be. It should have a personality, and a memorable experience for all who walk in the doors. Educate your employees on the culture and keep it alive!
3. Take care of your customers. When a problem can't be immediately resolved, offer something to them. Keep them happy so they can come back and have a great experience next time!
4. Keep it consistent. If you have multiple locations, ensure that systems are in place to make the customer experience consistent at EVERY location.
Oh Cafe Rio. I love you and miss the real you. Bring your A game to Spokane Valley, or I will have to drive to Utah. That's just far.
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